Casino Joy is a subsidiary of Genesis Global Limited and is incorporated under the laws of Malta. They are licensed and regulated by the Malta Gaming Authority and have been legally operating since 5th August 2016. Incidentally they are also licensed by the UK Gaming Commission, which should surely put players at ease, knowing they are using a trusted and legal site.
The first thing to remember is that only new players qualify for the welcome offers. This means that you will have to create an account for the first time in order to receive the bonuses, and usually you will be required to make an initial deposit to redeem the rewards.
This initial deposit is currently set at NZD 10 to make you eligible. Yet another way Casino Joy are separating themselves from the competition is by offering a welcome bonus on your first 4 deposits, unless otherwise stated.
Casino Joy currently offers one of the best welcome bonuses in the online casino industry. They will reward players with a whopping NZD 1000 plus 200 free spins to get you started on your journey.
As with most online casinos these days, the bonus offer is usually offered in stages. Casino Joy has implemented a 4 step process; here is how it all works below.
1st deposit will be matched 100% by Casino Joy. This is a NZD 200 with the addition of 200 free spins on the Starburst slot game.
2nd deposit will be matched with 50% by Casino Joy with a max bonus of NZD 200; players will need to enter the bonus code to redeem this.
3rd deposit is matched by 25% with a deposit of no more than NZD 300 and will need to enter the bonus to redeem it.
4th deposit is also matched by 25% on a deposit of NZD 300 and the bonus code must be entered.
Free spins will be credited for 10 consecutive days which begins once you have satisfied the deposit/wager clause. Each day players will be given 20 free spins, and these will be valid for a period of 24 hours so make sure to redeem them.
All popular online casinos have a FAQ’s section and Casino Joy is no exception. Although there section is not as populated as others, it has made certain of covering all the major topics that seem to be of the highest importance. This is just another factor that makes Casino Joy a cinch to use and navigate, as they have left out all the fluff, so to speak.
There are a number of ways players can get in touch with the customer support department, these include, a dedicated telephone line for, purely for the use of UK based individuals, as well as a telephone line that caters to the rest of the EU in general.
There are multiple templates customers can make use of, all according to what the query is, this only adds to the ease of use and simplicity of the site overall. On top of these methods, customers can also make use of Casino Joy’s live chat feature which ensures a speedy response and clarification of queries.
Majority of online casinos offer numerous methods of payment, deposits and withdrawals in order to make the process much simpler for clients. Casino Joy offers all the popular choices and a few more to their clients.
Many players will use a debit or credit card to perform transactions and these include Visa, MasterCard and Maestro, however, Casino Joy also offer other methods such as, Paysafecard for electronic vouchers, Skrill, Neteller and ecoPayz for those players wishing to make use of the E-wallet facilities, which is fast becoming a preferred method. Casino Joy also offers the prepaid virtual card facility which can be done via Entropay.
Processing times on these forms of deposits are all instant with a minimum transaction amount of $10. One of the ways Casino Joy are paving the way for the future of banking with regards to the online casino industry has to be the fact that there are zero fees charged on transactions, a feature many establishments do not yet offer their clients.
With regards to withdrawals processing times, most range from between 1-3 business days, however, should players be making use of the crypto currency systems the process time is instantaneous.
Casino Joy is undoubtedly one of the fastest growing online casinos out there right now. The fact that their site is simple to navigate, as well as offering numerous payment methods and 24/7 customer support via email, live chat and telephone makes them a force to be reckoned with in the industry.
By offering their clients a selection of over 1300 games to choose from, they have ensured that they have something to offer to everyone. Whether it is slots, live dealer games, card games and even progressive slots they have it all.
So if you are new to the online casino game, you would be hard pressed to find a site that matches the welcome offers, bonus rewards and such an amazing array of games which are all made by recognized developers ensuring quality gaming and hours of tremendous fun to keep you going throughout the day or night.